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Admin Panel Tips and How to Use

When are sales recorded in my Metrics data?
Sales results are sent to Google Analytics as soon as the customer returns to th...
How do I create a custom order download?
This can be done in Tools > Database Import / Export > I want to download...
Does your stock level send automatically an email to me when it becomes low?
Yes, just choose "Use Product-based Stock Levels" from the list in your product ...
Can I install my own SSL certificate in my website?
Unfortunately, this is not possible at the moment. Your store administration and...
How to show my product/s in the homepage?
To show your products in the homepage, please follow these steps. 1. Go to_ Inv...
I accidentally deleted some of my products under inventory. Is there a way to restore them?
Yes we can restore products assuming it is done recently. However if you linked ...
Do you have any image slider that you can suggest that I can use Ashop?
You could use "bxslider" which you can find on the link below. The script codes ...
I did a test purchase in PIN but it is not working.
One thing we noticed in PIN payment is it does not accept less than $1 . So if y...
I changed my domain name from abc.com to 123.com. How do I change my shop033.com from abc.shop033.com to 123.shop033.com?
Unfortunately this can't be changed, however, assuming you have pointed the name...
Where can I go to edit the content of my homepage?
Please follow these steps to edit the content of your home page: 1. Login to yo...
How to add my newly created content page on the menu of my homepage
Simply go to Design > Themes, click on your live Theme then hover your mou...
Why is tax charged to an internationally billed order?
Even though the order is billed internationally, the goods supplied are still su...
Why is my Last Visited widget not showing in my Admin Panel?
The Last Visited widget show's the last visited item/s on your storefront. Q: H...
Why don’t you offer a wish list feature?
Why don’t you offer a wish list feature? This is a very useful tool to use i...
Why don't you offer a one page checkout?
Unfortunately reliable technology for one page checkout is not quite there ye...
Why does my bank say they require a gateway to integrate with Ashop?
Banks typically have a list of certified gateways who integrate with their merch...
Why can't I upload my access database?
If your access database is not uploading it may be because there are errors in y...
Which browsers can I use to login to my administration panel?
We suggest using Google Chrome or Firefox to access your administration panel...
Where is Pin Payment accepted?
Currently Pin Payments is only supporting businesses based in Australia, though ...
Where can I enter UPC barcode?
There is no specific field for entering a UPC bar code number however a product'...
Where can I add the Digicert logo / badge?
The badge can only be added on the system pages. In Version 4 you will have the ...
When using the B2B option, how can I change the checkout fields to include the company name?
You can go to Settings > Store Settings, Language and Page texts and change e...
What's the best way to turn off order taking on the site during holidays?
The fastest way is to go to Settings > Store Settings and click Store Front S...
What should I do to point my Ashop store to a subdomain?
You need to create a subdmain using the admin panel where you currently host ...
What is the url for members login?
The static URL for the members login to storefront is domain/login.aspx
What is the static URL or address for my customers order tracking
the URL extension is /Orders.aspx For example www.mydomain.com/orders.aspx (http...
What is the difference between Paypal Standard and Paypal Express checkout?
Paypal standard is available on the standard checkout, that means your customer ...
What is the character limit for keywords in product details?
The character limit for keywords in product details is 255 characters including ...
What is an Email Alias?
An email alias is a forwarding email address. So, if your main email address is ...
What happens to my payments when I disable an app?
When you disable an app before it reaches your exact billing date, we issue a...
What happens to billing charges when upgrading plans?
You can upgrade anytime you want. The system will only charge the remaining d...
What format for images
It is recommended that you use JPEG images for most web content, although it is ...
What credit cards can I pay for my store with?
What credit cards can I pay for my store with? You can purchase your store or...
v4 / URL column, domain selection.
You can now assign a theme to a specific domain, that means for example your .co...
v4 / My side bar is missing.
The left menu bar hides automatically if the window size is less than a 1000 pix...
v4 / Help tutorial
If you ever need some help with your shop simply click on the "Need Help?" butto...
v4 / Can order folders be assigned to specific users?
Yes you can allow access to a order folder for a specific user. To do so go t...
Uploading a PDF file to your site
* Go to the content page you want to add the PDF to * Type the text ...
Product details Like Button
Adding the like button to your products * Open your admin panel, go to de...
Printing an Invoice from Admin Panel
1. Access the order from the admin panel by searching for the Order Code or find...
PCI Compliance Certificate
APCI compliance certificate can only be issued on a particular domain name of a ...
PayPal account optional option
To make the optional PayPal account option appear in your PayPal checkout ple...
Newsletter unsubscribe not showing on test email
As the test email is not added to any list to unsubscribe from, the unsubscri...
My domain has changed. What do I need to do to connect it and do I need to change anything on my web pages?
To setup domain changes, in your admin panel go to settings, email and domains, ...
My advanced order text is showing even though the product is in stock.
This option works correctly only if a item is using stock levels. It should b...
Links on order confirmation email
The links to your store that are sent out with order confirmation emails are dep...
Link a banner on homepage to a category
Log into your Admin panel, Go to Content > Content Pages and select your acti...
Is possible to place a pattern or colour in the background of my store instead of a plain colour?
It is possible to upload background patterns or your own custom colours.In theth...
Is it possible to receive questions placed on products via email?
It's not possible to receive questions placed on products via email. You can ...
Is it possible to have the order e-mail sent to more than one person?
It is only possible to have the order e-mail sent to one e-mail address.
Is Ashop Commerce PCI compliant?
Ashop Commerce is level 1 PCI DSS compliant. This means our system has the hi...
If my Trial Account expires, will I lose my data?
If your trial account expires, you will NOT lose your data for 45 days from t...
I would like to adjust the image on the bottom of the screen to remove either Amex, Visa, Mastercard or Paypal
On some the templatesan image of payment options (for example credit cards) is p...
I want to list my products but without the price, so the buyer calls us to purchase
You need to have a price for a product for it to appear online, but if you ad...
I have less products than my plan's limit, but I still can't add a new product
You need to check your variant options in this case. If your variant options h...
I have a flat rate shipping in the store but want to offer free freight for orders over 100 bucks. How do I do that?
Create another shipping option by Basket Amount, 100 to 99999. Anyone that order...
How to Upgrade/Downgrade Package?
You can access the plans available by logging into your Ashop Administration pag...
How to setup Paypal as a payment method?
The setup is really simple from our side. Simply go to Settings -> Payment me...
How To Put a Video on My Homepage
The best option is to create an account in Youtube (www.youtube.com), then have ...
How to prevent products located in subcategories, from appearing in their main categories also.
Go to Design > Themes, click the active theme to edit it, now expand the titl...
How to make your header logo a link to site homepage
You can make your header logo a link to your homepage by going to Design and sel...
How to Insert Savings in Percentage [SavingsInPercentage]
To insert Savings in Percentage to your products, go to Themes and select Produc...
How to get my Google Verification Code?
You will need to log in to your Google webmasters accounthere (https://www.googl...
How to display SKU in the Product Detail page
To display the product SKU in the Product Details go to the Design menu and sele...
How to display Domestic Tax in the Product Detail Page
To display the Domestic Tax in the Product Detail page go to Design and select T...
How to display Current Stock in Product Detail
To display Current Stock in Product Detail, select "Design" in the top menu of y...
How do I disable/remove MasterPass in the shopping cart page.
To disable/remove MasterPass logo from the shopping cart page, please follow the...
How to Configure Apple Mail for Exchange Web Services
Follow these steps to set up Apple Mail to sync with SmarterMail via Exchange We...
How to Checked your SSL Certificate Information
use this link: http://www.sslshopper.com/ssl-checker.html
How to change the order of Shipping Options at Checkout
The shipping option which has the smaller ID number goes toward the top. Natura...
How to change the number of rows in Product Listing
To manage the number of product rows displayed in the Product Detail screen go t...
How to change the Invoice number of an order
The Invoice Number is automatically defaulted to match the Order Code and can al...
How to change the fonts on variants in your storefront product pages
To change Variant fonts from your admin panel go to Designs>Product details c...
How to change text of a widget header
The Widget header text can be customised from the 'Edit Widget Content' window. ...
How to Add a Facebook Social "Like" Button Plugin
Follow the instructions from this link: https://developers.facebook.com/docs/ref...
How much do SMS notifications cost?
In Settings>Store Settings>SMS Settings, click on the(SMS Coverage and Cos...
How is tax managed on shipping for international orders?
Firstly we must state that the shopping cart software is not an accounting progr...
How does Changing the order status affect stock levels of the products in an order?
Stock Management Between Folders is as follows; Please be mindful when transf...
How does b2b work?
The B2B or Wholesale function allows the merchant to sell separately to wholesal...
How do we know if the payment is generated from Ashop Payment Simulator?
You will know if you check the Orders in ashop admin and look under Payment Type...
How do I verify with Bing?
For general information please visit the link below. We should be verifying our ...
How do I verify my website with Google Merchant Centre?
What is Google Merchant Center? Google Merchant Center is a tool which helps yo...
How do I verify my programme that I want to add in the system, for example, how do I verify Pinterest?
Most programs allow you to enter a verification code in the meta-tag of the home...
How do I upload an image (e.g. logo) in my header?
First, make sure your image does not include any unusual characters (for example...
How do I upload a customer database using Excel?
To upload the customer database, you first need to download the database under T...
How do I upgrade or downgrade my account
From the 'My Account' section of your admin panel under the "Settings" top menu,...
How do I turn on Multi currency conversion?
The currency converter will only activate if the currency conversion widget is a...
How do I take orders when I am out of stock?
Even if you're out of stock you can allow your customers to order a product. It ...
How do I set up my SEO
The general settings regarding SEO can be found in Settings -> Store Settings...
How do I set up getprice feeds on my site?
Please visit the "Tools" top menu and select 'Product Feeds'. From this secti...
How do I set up a sale or clearance on my store?
You can set up a sale or clearance on your store by creating a discount coupon v...
How do I replace slider images?
First, make sure your image is the same size (height and length) as the original...
How do I remove the blue border from images?
Navigate to the image with the border in your Admin. Right Click on the image...
How do I remove frames and borders around hyperlinked images?
To remove frames and borders around images, navigate to the image with the bo...
How do I provide change for someone using a gift certificate
How do I provide change for someone whose purchase amount does not meet the f...
How do I provide an IP address for domain delegation or cname pointing to the domain registrar?
We don't provide IP addresses for domain delegation or cname pointing as we use ...
How do I print an invoice for my subscription payment?
You can simply go to Settings -> My Account, then Payment History on the left...
How do I place a members sign in/register link on my storefront?
You can place a members sign in/register link in your storefront by using /login...
How do I make the other images the same size as the default product image?
You can adjust these sizes by going to Design > Themes (select and edit the a...
How do I make my logo show in the browsers search bar or tab. i.e Favicon
To add a company logo to the url search window and internet tab title go to Sett...
How do I link to a content page?
Each page is system generated with randomly generated numbers within the URL ...
How do I link my store to my Google Merchant Center account?
First you need to have a Google Merchant Center account, you can find the instru...
How do I issue a partial refund to my customer?
All refunds must be processed from your payment gateway merchant center. Ashop...
How do I hide the Shipping Calculator?
To hide shipping calculator, add this code to the the widget design: .shipping-...
How do I get a quote for a custom website or logo
Please visit the 'My Account' page from your admin panel under the "Settings" to...
How do I export extensive customer details
You can download customer details such as address and email by going to Tools>...
How do I edit the links in the header and footer?
In your Store admin, select 'themes' from the "design" top menu. Edit your onlin...
How do I do a storewide discount?
There is no direct way to provide a storewide discount, however you can create a...
How do I disable the ability for customers to purchase on my store and make it "browse only"?
You can set your store to Catalog Mode which will make your store items viewa...
How do I customize a Content Page storefront URL?
A storefront URL of a Content Page along with any other storefront URL can not b...
How do I copy data from Excel into the correct field in Access
We do not advise you to copy data into your Access database generally as it i...
How do I change the words in the Ashop Administration panel.
Unfortunately they cannot be changed. However many of the text's your customers ...
How do I change the starting order number?
The starting order number cannot be changed via your admin (it will always start...
How do I change the sort order for products on Category Pages?
Go to Design > Themes, (select the active theme by clicking on the theme name...
How do I change Number of products displayed per page?
First open your admin panel, go to Design → Themes → click on the name of your c...
How do I change my site name / title?
To change the site name / title, please go to your admin panel, Settings>Stor...
How do I capture engraving, stationary, or customised text type of info for a product?
You can capture engraving, stationary, or customized text type of info for a pro...
How do I add links to twitter, facebook, etc
You need to create a custom text box widget via your widget layouts section unde...
How do I add an Animated Favicon
General Note: Animated Favicon only works in Firefox. Uploading an animated ...
How can my customer select a different delivery address than the billing address?
When your customer goes to the checkout page, they have the option of selecting ...
How can my customer return back to my site after paying via Paypal?
The order details (product, shipping, payment) should have been captured before ...
How can I sort my Shipping Order according to how I want it to look like in the checkout?
It should be the same order on the admin panel. So the ones created later move t...
How can I set/change the "alt" attribute for my images?
You can set the “alt” attribute on any image in two ways: 1. By right clicking t...
How can I reset my theme settings
How can I reset my theme settings? In your admin panel choose design > then ...
How can I provide a refund to my customers?
Refunds should be managed via your payment provider. The shopping cart cannot or...
How can I prevent google analytics from recording my visits to my site or admin panel templates, pages and widgets
You can either use the advice here:http://support.google.com/analytics/bin/answe...
How can I make shipping prices show on my product page?
1) You can always show your shipping price on the product detail page as a va...
How can I make my store visible in any language?
Go to https://translate.google.com/manager and follow the instructions toadd a G...
How can I duplicate my current site?
You will need to create a trial store and go to the Settings > My Account sec...
How Can I Download the List of my Newsletter Customers?
Download the customer file from Tools/Database Import/Export. There is a column ...
How can I download a list of my daily orders to excel?
To download a list of your daily ordersor to make yourend of day reportgo to Adm...
How can I display the product without a price (b2b customers only)?
To achieve this, please follow the instructions below: 1. Create a product and ...
How can I create a Contact Us page
We recommend using professional hosted form builders such as http://Jotform.com/...
How can I create a contact us form using 123contactform.com
If you need a contact us form or something to replace support tickets, you co...
How can I change the font settings of my store?
You can change general font settings for the store through the Themes Editor in ...
How can I cancel my account with you?
Login to your Ashop Administration Panel with the master username and password (...
How can I add the homepage specials to my homepage?
Go to the Product Grid in Inventory, Products and click on the H in the Special ...
How can I add my logo to the system generated order emails?
To add your company logo to system generated order emails, go to the Settings ta...
How can I add digital products
You can add 'Digital Keys' to the Product Details after you save them (just ensu...
How can I add additional text to the product details page that can't be seen on the website?
If you are not using the Advanced Orders Display Text you could use that. How...
How can I add a user with selective access to my Admin pages
The User Management section lets you add/edit Users & their permission. From y...
How can I accept payments deposited directly to my bank account?
You can add the Direct Bank Deposit payment option in your admin panel and have ...
How are variant prices and surcharges reflected in the product detail price that the customer sees?
There are two display options for variant surcharge values on the product det...
How are customers whose emails bounce unsubscribed from my newsletter list?
Customers whose email bounces three times are not sent further newsletter emails...
How do I export my customers information into a data file?
You can export data such as Customer ID, First Name, Last Name, Email, Newslette...
Go EMerchant API setup
To set up the Go Emerchant payment method go to Settings > Payment Methods an...
GetPrice Tracking on Checkout page
If you would like to place a tracking code on your checkout page you need to pla...
FTP & Bulk image upload
FTP works when you have specific access to the root folders etc in your store. I...
For search engines, is it important to have our domain hosted in our business country of origin?
The location of hosting doesn't affect your sites rankings on search engines. Th...
Entering GTIN Number
The GTIN or Global Trade Item Number is used as a global product identifying cod...
Enabling Ecommerce Tracking from Google Analytics - New
Enabling Ecommerce Tracking from Google Analytics 1. Sign in to your Google Ana...
Does Ashop support a conversion tracking system for Bing advertisements?
Ashop does support conversion tracking system for Bing advertisements. You can p...
Does Ashop offer web / domain hosting services?
We do host your Ashop store, unfortunately we do not provide web hosting service...
Do you support downloadable goods or items?
We don't support storage for downloadable goods. However you can still sell keys...
Do you have guest checkout?
Yes we have a ready built guest checkout option in at the login page of the c...
Do you have an integration to Fastway couriers
No we don't have an integration to Fastway couriers, however, you can use the cu...
Do you have an image gallery folder to store images
To access your shop images and files or to upload new ones, go to Content-> C...
Do you guys offer malware protection?
We don't offer store base malware protection. However, all the sites and data is...
Do I need to resize my images before uploading?
You should resize your main product images before uploading if they are larger t...
Do I need to open an account with AU POST (Australia Post) first to connect to my Ashop?
Australia Post will be the one to automatically compute the shipping and forward...
Do customers need to provie an e-mail in order to purchase from my store?
Yes,In order to place an order at the store, customers are required to provid...
Codes to hide the price and add to basket on product detail page
This will hide the add to basket function. Paste it to the source mode on the...
Can your system keep track of inventory for product variants?
It is possible to keep track of variant based stock levels. When you are creatin...
Can the similar products area show less than four images at a time?
The similar products area can be changed from displaying 1, 2, 3 or 4 products o...
Can photos and images be uploaded with the Access Database Uploading function?
Yes, multiple product images can be uploaded to your store via a web URL/link of...
Can I use Flash in Newsletter E-mails?
Theoretically you can use flash in newletter e-mails, however, most e-mail progr...
Can I use a credit card to purchase items in a store on a light level plan?
Yes, the light plan allows customers to use all enabled payment options. Howe...
Can I use a 3rd party accounting sofware?
Even though there is no direct integration available to an accounting software l...
Can I upload SEO related files to my Ashop Store?
Unfortunately you cannot. Our system is designed as SEO friendly with all the ca...
Can I upload a spreadsheet or database directly into my shop?
To upload data into your shop you need to download the correct database forma...
Can I upgrade or downgrade my account?
Yes, from the 'My Account' section of your admin panel under the "Settings" top ...
Can I update SKU codes using "Stock Control" file (SKU Based Stock Control)?
Start by downloading(Export) your store stock file from your store Admin Panel &...
Can I trade or make transactions using the trial version?
Youcan't trade using the trial version. Payment functionality, domain pointing a...
Can I remove the shipping on an individual item but leave the shipping on all other items?
Not directly unfortunately. As a workaround, you could give the product or item...
Can I place the advanced order text on my product thumbnails?
It's not possible to place the text on your product thumbnails due to positionin...
Can I pay for my store with my PayPal account?
Can I pay for my store with my PayPal account? No. All payments must be made wit...
Can I extend my trial account?
Unfortunately it is not possible to extend a trial account. It's set to expir...
Can I download my Order Reports?
Yes, You can download your Order Reports from Admin Panel > Reports > Orde...
Can I change the Paypal Express Checkout logo?
The logo for Paypal express checkout cannot be changed. The Paypal button is act...
Can I automatically send an email notice to customer when product is back in stock?
You can automatically send an email to customers when they select an out of stoc...
Can custom shipping options support free shipping above a certain value
If you wish to provide free shipping over a specified value in custom shippin...
ANZ Egate Application Inquiry
WEBSITE REQUIREMENTS Q: 1. Are card numbers displayed as masked numbers? A: No Q...
Adding YouTube Video to Product Detail
You can add a YouTube video to your product detail pages by first going to the e...
Adding Keywords
When adding a keyword to your products or pages make sure its product or page...
Adding additional Administrator login's to your admin
Additional administrator accounts may be created from within your Ashop Comme...
Adding a Custom Link to the Top Menu
Linking a Custom URL to your top menu can be done by editing the theme design fr...


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