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Why are my gift certificates calculating incorrectly?

This problem occurs when adjustments have been made to the original gift certificate after purchase in the Inventory>Gift Certificates>Gift Certificates section. The value has been changed before the expiry date of a gift certificate product code and/or a new gift certificate has been written over the top of the old gift certificate, replacing the original values.

Gift certificates must remain either online or offline for the duration of the validity period and must remain the same value for that period. Otherwise you risk giving people who have purchased different amounts in the past a new gift certificate value.

In summary, it is important that you create a new gift certificate or clone for each change in your gift certificates. Manage each gift certificate product line with a unique product code certainly when changing the value of the gift certificate.

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