Newest KB Articles in E-mail and Domain Related

Outlook Settings

Tue, 24 Apr 2012 11:55:17 GMT

If you still have problems sending/receiving emails after you setup your outlook account watching these tutorials: http://support.ashop.com.au/KB/c9/tutorial-movies.aspx , please use the following settings:

For the incoming and outgoing mail server, use mail.ashopcommerce.com,
the incoming server port number will be 110, for the outgoing server port number 587 can be used.

How do I make Google's Gmail my email client / application

Mon, 16 Apr 2012 05:17:04 GMT

It's possible for Ashop to allow gmail to manage your email using your own domain name

How do I host my site with you but host my email somewhere else?

Fri, 13 Apr 2012 00:18:15 GMT

You can send us your MX and A records to us and we will organise it for you after you have delegated your domain to us assuming you are delegating the main domain to us.

How can I set up email forwarding?

Wed, 09 Nov 2011 01:07:00 GMT

Email Forwarding can be enabled via settings or webmail.

How do I remove messages from my webmail once it is downloaded to my computer?

Thu, 19 Aug 2010 02:33:59 GMT

Remove messages from the email server by editiing the email account and finding the options to remove from server.

Why have I been locked out of my email account?

Mon, 26 Jul 2010 01:33:33 GMT

Emails locked can be prevented by ensuring you don't access emails from two different programme or locations at once. Iphones and other mobile devices may have this problem and here we include some tips.

My inbox is full - Email

Thu, 11 Mar 2010 05:58:08 GMT

You may have received a call from someone saying that emails they send to you are bouncing, the message they receive is "Inbox is Full"

The total allowed space over any single mail account is 200MB. If your total exceeds this amount then your account is full and emails must be deleted to downloaded to make space for new ones.

There are two options for this scenario;

You can log into webmail and delete emails directly from the server/webmail. This may be time consuming if you have thousands of spam emails.
If these emails are just duplicates of what you have already downloaded to an email programme on your computer, then you can simply delete the account from your admin panel. Wait 5 minutes until all emails are deleted, then create the account again. Be careful, the password you enter when creating the account must match the one in the settings of your email programme used to download mail to your computer.

Can you confirm where the hosting and your servers would be located?

Tue, 16 Feb 2010 01:19:21 GMT

Our servers are located in the US. We have a cluster of dedicated servers with real-time back ups. The system requires an advanced set up using file server, database servers, web servers and load balancers to run.

If you are questioning the location for SEO purposes, please understand the server location is not important if you use your countries domain extension and google maps to register your business location. Search engines are far more advanced these days and do not rely on server location to rank a website.

Why do I get mailer daemon bounced email messages?

Mon, 15 Feb 2010 03:24:45 GMT

Why merchants are receiving bounced emails from addresses they didn't send to.

My email account is full, how do I make more room?

Thu, 11 Feb 2010 06:48:29 GMT

Is it possible to increase the amount of storage with SmartMail Webmail?