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Jul 06, 2015
Shipping Options Import/Export
I was just wondering if importing/exporting shipping options might be a possibility in the future. As we service customers nation wide through various branches and shipping methods, this would be VERY...
1
Mar 12, 2015
Remove Ashop Branding
I was wondering, how do I remove the commercial advertisement for Ashop at the bottom of my webpage? You will need to purchase the feature called Ashop Branding Removal. You can add it as a feature in...
1
Mar 12, 2015
Looking for Google Analytics Instructions
Hello, I'm trying to enable my Google Analytics and cant seem to find the support tutorial/instructions. Can you send/paste here the link please? Please follow the instructions from the page provide b...
1
Mar 12, 2015
Order Search
How do you search for a specific order? In your admin panel, simply go to Orders and on the right hand side, you will see a search box, you can search for the order using any of the following: - the ...
1
Mar 12, 2015
Customer Password Reset
I have a customer and he lost his password, can I manually reset it for him? Yes. You can manually reset your own customer's password. In your admin panel, simply go to Orders > Customers then sear...
1
Mar 12, 2015
Youtube Video
Hi, I would like to put up a video on my website. The video is uploaded in YouTube. Once you have your video uploaded in Youtube, you need to proceed in adding the embedded codes from Youtube to your ...
1
Mar 12, 2015
Blog Posts Social Media Icons
Is there an option to include share buttons on my blog posts so people can share to their social media pages? There is no option for this at the moment. However, there is an option to auto post your b...
1
Mar 12, 2015
Store to Offline Mode
I'm currently working on my store and making changes. I want it to be set offline for the meantime and/so order would not go through. Is there any way to do this? Hello, yes there is a way to set your...
1
Mar 12, 2015
Newsletter Automatic Email
I'd like to offer my email subscribers a free download. When they subscribe, is it possible to automatically send them this .pdf? You can do this using the Conditional Email tool under Marketing >...
1
Mar 12, 2015
Redirection Types
Anyone knows the difference between 301 and 302 redirections? Hi, here's the difference between the two: 301 Redirect - A permanent redirect, telling the search engines that you are moving the page p...
1
Mar 11, 2015
Password Reset
Hello. I lost my password for my admin account as its in my other computer, how do we retrieve it or can we reset our password? Hi, yes, we can reset your password. We do not keep records of it so for...
1
Mar 11, 2015
Payment Methods in Starter Plan
It says in the Starter plan that it includes "Selected Payment Methods", what are these options? For the Starter Plan, these Payment Methods can be used (please note, the following is subject to chang...
1
Mar 11, 2015
Australia Post For Letter Rate
I have Australia post as my domestic shipping and is it possible to set items as letter rate rather than parcel rate. The Australia Post under Real Time shipping option is setup for parcels rather tha...
1
Mar 11, 2015
Responsive Themes
Are your themes responsive? Yes, there is a feature called Mobile Storefront which creates a mobile version of your website. Mobile Storefront is inclusive in our professional and Enterprise plans. It...
1
Mar 11, 2015
TRIAL DAYS EXTENSION
Is it possible to extend my trial period? I already uploaded a couple of products and I do not want to re-do everything again. The trial period is system set, but the data remains in the system until ...
1
Mar 11, 2015
Hosting Emails Outside Ashop
I was wondering if it is possible to host my email accounts outside Ashop? We have purchased a mail exchange server which we planned to be our mail server. Yes, you can host your emails externally. W...
1
Mar 11, 2015
Featured Clients
Do you have any list of featured clients so we can see how your system and websites work? Yes, we do. Please see the link below to view our featured clients: http://www.ashop.com.au/g/2518/featured-...
1
Mar 11, 2015
Free Shipping
Why is my basket area always show "Free Shipping"? If you have a custom shipping method setup as free, this will result your shipping calculator to always show a free shipping fee. What we can do is ...
1
Nov 03, 2014
Different VAT rates...
Hi There How do I setup different VAT rates in my store? For example, Solgar Vitamins & Minerals prices are inclusive of 20% VAT. However, things like Green Tea are zero rated VAT so the prices have ...
3
Oct 28, 2014
Database export
When I try to download store data to my computer (products) I get an error message - resolved.
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