Discussion

Mar 29, 2018

Do you have moving banners for any of your pages?

Hi there, Do you have moving templates or just till images?

1

Dec 20, 2017

Hi There How do I setup different VAT rates in my store? For example, Solgar Vitamins & Minerals prices are inclusive of 20% VAT. However, things like Green Tea are zero rated VAT so the prices have ...

3

Mar 12, 2015

Remove Ashop Branding

I was wondering, how do I remove the commercial advertisement for Ashop at the bottom of my webpage? You will need to purchase the feature called Ashop Branding Removal. You can add it as a feature in...

1

Mar 12, 2015

Looking for Google Analytics Instructions

Hello, I'm trying to enable my Google Analytics and cant seem to find the support tutorial/instructions. Can you send/paste here the link please? Please follow the instructions from the page provide b...

1

Mar 12, 2015

Order Search

How do you search for a specific order? In your admin panel, simply go to Orders and on the right hand side, you will see a search box, you can search for the order using any of the following: - the ...

1

Mar 12, 2015

Customer Password Reset

I have a customer and he lost his password, can I manually reset it for him? Yes. You can manually reset your own customer's password. In your admin panel, simply go to Orders > Customers then sear...

1

Mar 11, 2015

Password Reset

Hello. I lost my password for my admin account as its in my other computer, how do we retrieve it or can we reset our password? Hi, yes, we can reset your password. We do not keep records of it so for...

1

Mar 11, 2015

Australia Post For Letter Rate

I have Australia post as my domestic shipping and is it possible to set items as letter rate rather than parcel rate. The Australia Post under Real Time shipping option is setup for parcels rather tha...

1

Mar 11, 2015

TRIAL DAYS EXTENSION

Is it possible to extend my trial period? I already uploaded a couple of products and I do not want to re-do everything again. The trial period is system set, but the data remains in the system until ...

1

Mar 11, 2015

Hosting Emails Outside Ashop

I was wondering if it is possible to host my email accounts outside Ashop? We have purchased a mail exchange server which we planned to be our mail server. Yes, you can host your emails externally. W...

1

Mar 11, 2015

Featured Clients

Do you have any list of featured clients so we can see how your system and websites work? Yes, we do. Please see the link below to view our featured clients: http://www.ashop.com.au/g/2518/featured-...

1

Mar 11, 2015

Free Shipping

Why is my basket area always show "Free Shipping"? If you have a custom shipping method setup as free, this will result your shipping calculator to always show a free shipping fee. What we can do is ...

1

Oct 28, 2014

Database export

When I try to download store data to my computer (products) I get an error message - resolved.

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Feb 22, 2014

Where do manually enter Meta Tags for Pinterest Verification?

I have to put a meta tag from my pinterest account into the head section of my site but it seems to be an area I cannot access. Any info would be a great help

1

Feb 06, 2014

Fraudulant activity - and loss of over $6500.00 order

Hi Ashop Merchants,My business lost approx $6500.00 in one order in November due to the terms and conditions of most banks gateway accounts, The liability is always shifted to the merchant if a credit...

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